This Privacy Policy explains how IPTV Plan ("we") collects, uses and protects information about you when you visit our website or use our service. We never sell your data to third parties.

1. Information we collect

• Account data — email, name, phone number and (optionally) country code.
• Order data — selected plan, payment method, transaction reference. We do not store card numbers; payments are processed by third-party providers.
• Technical data — IP address, device type and IPTV app, used solely for stream routing and fraud prevention.
• Communications — messages you send us via email, WhatsApp or Telegram.

2. How we use it

• Deliver and maintain your subscription.
• Send activation credentials and operational notifications.
• Provide customer support.
• Detect and prevent abuse (credential sharing beyond your device limit, fraud).
• Comply with legal obligations.

3. What we never do

• We never sell or rent your data.
• We never use your data for behavioural ads outside our service.
• We never log which channels you watch and tie that to your identity.

4. Cookies

Our website uses essential cookies (required to function) and optional analytics cookies (only with your consent via the cookie banner). You can change your preferences at any time.

5. Data retention

We retain account and order data while your subscription is active and for up to 24 months after expiry to support renewals and resolve disputes. After that, data is anonymised or deleted.

6. Your rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data ("right to be forgotten").
• Export your data in a portable format.
• Withdraw consent at any time.

Email [email protected] to exercise these rights. We respond within 30 days.

7. Security

We use industry-standard encryption (TLS in transit, AES at rest), restricted access controls and regular audits. No system is 100% secure, but we work continuously to protect your data.

8. International transfers

Our servers operate globally to deliver fast streaming. Where data crosses borders, we apply contractual safeguards consistent with applicable law (e.g. EU Standard Contractual Clauses).

9. Children

Our service is not directed to children under 18. We do not knowingly collect data from minors.

10. Contact

Privacy questions? Email [email protected].